Overview
We offer a 30-day return policy from the date of purchase. If more than 30 days have passed since your purchase, we are unable to provide a full refund or exchange.
To qualify for a return, the item must be:
- Unused and in its original condition.
- Returned in its original packaging.
To process your return, you must provide a valid receipt or other proof of purchase.
Please do not return your item directly to the manufacturer. All returns should be sent according to our return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you by email to confirm that your return has been received. After the inspection is complete, we will inform you whether your refund request has been approved or declined.
If your refund is approved, it will be processed promptly. The refunded amount will be credited to your original payment method, such as your credit card, within 30 days, depending on your payment provider’s processing time.
Late or missing refunds
If you have not yet received your refund, we recommend taking the following steps:
- Check your bank account again to ensure the refund has not already been credited.
- Contact your credit card provider, as it may take some time for the refund to be officially processed and reflected on your statement.
- Contact your bank, as banks often require additional processing time before a refund appears in your account.
If you have completed these steps and still have not received your refund, please contact our support team at sales@fckofficefurniture.com for further assistance.
Sale items
Only items purchased at the regular price are eligible for a refund. Items purchased during a sale or promotional offer are not eligible for refunds.
Gifts
If the item was marked as a gift at the time of purchase and was shipped directly to you, you will receive store credit for the value of the returned item. Once we receive and approve the return, a gift certificate will be issued to you.
If the item was not marked as a gift, or if the purchaser had the order shipped to themselves before giving it to you, any approved refund will be issued to the original purchaser. Please note that the gift giver will be notified of the return in this case.
Shipping returns
Customers are responsible for covering the shipping costs associated with returning an item. Please note that original shipping charges are non-refundable. If a refund is approved, any applicable return shipping costs will be deducted from the refunded amount.
The delivery time for replacement or exchanged items may vary depending on your location.
For higher-value returns, we recommend using a trackable shipping service or purchasing shipping insurance. Please note that we cannot guarantee receipt of your returned item unless tracking or delivery confirmation is provided.
Need help?
If you have any questions or need assistance regarding refunds or returns, please contact our support team at sales@fckofficefurniture.com. We will be happy to help you with your request.